Returns policy

Returns and Complaints

Withdrawal from the contract and returns

As a consumer, you may withdraw from a distance contract without giving a reason within 14 days of receiving the goods. Send us a clear notice at info@antalshoes.eu or to Antal shoes s.r.o., Dobrianského 56/9, 068 01 Medzilaborce, Slovakia. You may use the model notice in our Terms and Conditions, but this is not required.

Send the goods to that address within 14 days of withdrawal. The consumer pays the direct cost of returning the goods. Please pack them to prevent damage in transit. Original packaging is not required. You may try on footwear to the extent necessary to establish its nature and functioning; you are responsible only for any diminished value caused by handling beyond that extent.

We will refund payments received, including the cost of our least expensive standard delivery method, within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or proof that you have sent them back, whichever is earlier. We will use the original payment method unless we agree otherwise at no extra cost to you. Exceptions to the right of withdrawal are set out in our Terms and Conditions.

Complaints

If you discover a defect, email info@antalshoes.eu or call +421 947 959 795. Please provide your order number, the product and a description of the problem. Photographs may help, but are not required to make a complaint. You may send the goods to Antal shoes s.r.o., Dobrianského 56/9, 068 01 Medzilaborce, Slovakia. Protect the goods in transit and include your contact details and proof of purchase if available.

We will handle complaints in accordance with the applicable rules on rights arising from defects and inform you of the outcome. You do not need our prior approval to make a complaint. Details are available in our Terms and Conditions.