Terms and conditions

Terms and Conditions

1. Seller and scope

The seller is Antal shoes s.r.o., Dobrianského 56/9, 068 01 Medzilaborce, Slovakia, company ID (IČO): 53548337, registered in the Commercial Register of the District Court Prešov, section Sro, file 41544/P. Contact: info@antalshoes.eu, +421 947 959 795. Claims and notices of withdrawal may also be sent to this address.

These terms govern purchases of goods through www.antalshoes.sk in all language versions. A consumer is a person who does not act in the course of business or professional activity. Provisions intended only for consumers do not apply to business buyers. The contract and these terms are available in the language used to place the order.

2. Order and contract

The product description, price including taxes, availability, payment methods and delivery options appear in the online store and checkout. You can review and correct your details before submitting the order using a button that clearly indicates an obligation to pay.

Submitting an order is an offer to conclude a sales contract. The contract is formed when we confirm acceptance by email. The confirmation includes the order summary and terms on a durable medium. If goods are unavailable or the price contains an obvious error, we will contact you promptly and propose a solution. Any change to the order requires your agreement.

3. Price, payment and delivery

The total price, including taxes and delivery costs, is shown before you submit a binding order. Available payment methods, any fees, delivery countries, carriers and delivery times are displayed at checkout for your address. We deliver to the countries currently offered during checkout.

Payment is made using the method selected in the order. Ownership remains with us until full payment. The risk of accidental loss or damage passes to a consumer upon receipt from the carrier; if the consumer chooses a carrier we did not offer, risk passes when we hand the goods to that carrier. Documenting and reporting damaged packaging is helpful but does not limit statutory rights regarding defects.

4. Conformity and defects

We are liable to consumers for defects that appear within two years of delivery under Sections 619 et seq. of the Slovak Civil Code (Act No. 40/1964 Coll.). A consumer should notify us of a defect within two months of discovering it and no later than the end of our liability period. Normal wear from ordinary use is not a defect.

Notify us by email at info@antalshoes.eu, in writing at our registered office or at any of our business premises. Please provide the order number, description of the defect and contact details. A photograph may help but is not required. We will issue written confirmation of the claim and specify a period for remedy. This period must not exceed 30 days unless an objective cause beyond our control justifies a longer period.

A consumer may request repair or replacement unless the chosen remedy is impossible or disproportionately costly. The remedy is free of charge, within a reasonable time and without significant inconvenience. If we refuse or fail to provide a proper remedy, the defect persists or is serious enough to justify immediate redress, the consumer may, subject to statutory conditions, request an appropriate price reduction or withdraw from the contract. Withdrawal is unavailable for an insignificant defect. These terms do not restrict statutory rights.

5. Withdrawal from a distance contract

Under Section 20 of Slovak Act No. 108/2024 Coll., a consumer may withdraw without giving a reason within 14 days after receiving the goods. If one order arrives in parts, the period starts on receipt of the last part. Withdrawal is also possible before delivery. Send an unequivocal notice before the deadline to info@antalshoes.eu or our registered office. You may use the model notice below, but this is optional.

The exceptions in Section 19 of Act No. 108/2024 Coll. apply, especially to goods made to a consumer’s specifications and sealed goods unsuitable for return for health or hygiene reasons once the seal has been broken after delivery. Trying on ordinary footwear does not in itself remove the right to withdraw.

Return the goods to Antal shoes s.r.o., Dobrianského 56/9, 068 01 Medzilaborce, Slovakia, within 14 days of withdrawal. The consumer pays the direct return cost and is responsible only for reduced value caused by handling beyond what is necessary to establish the nature and functioning of the goods. Original packaging is not required.

We refund payments received, including the cost of our least expensive standard delivery method, within 14 days after receiving the withdrawal notice, using the original payment method unless otherwise agreed at no extra cost to the consumer. We may withhold the refund until we receive the goods or proof of their return, whichever is earlier.

You may also withdraw online through My order. Enter the order number and email to receive a secure link to the order details, where you can submit a withdrawal request. You may still withdraw by email or letter.

6. Model withdrawal notice

To: Antal shoes s.r.o., Dobrianského 56/9, 068 01 Medzilaborce, Slovakia; info@antalshoes.eu. I hereby notify you that I withdraw from my sales contract for the following goods: [goods]. Order number: [number]. Date ordered and received: [dates]. Consumer’s name and address: [details]. Date: [date]. A signature is needed only for a paper notice.

7. Complaints and alternative dispute resolution

Send questions and complaints to info@antalshoes.eu or our registered office. If you are dissatisfied or believe your rights have been infringed, you may ask us for a remedy. If we reject your request or do not respond within 30 days, you may submit a proposal for alternative dispute resolution under Slovak Act No. 391/2015 Coll. to a competent body, in particular the Slovak Trade Inspection (www.soi.sk). Your right to go to court remains unaffected.

8. Applicable law and final provisions

Slovak law applies to the contract, in particular the Civil Code (Act No. 40/1964 Coll.) and Consumer Protection Act (Act No. 108/2024 Coll.). This choice does not deprive a consumer of protection under mandatory rules of their country of habitual residence where Article 6 of Regulation (EC) No. 593/2008 (Rome I) applies.

Effective from 24 September 2026. Each order is governed by the version presented to the buyer when placing it. Amendments do not retroactively affect contracts already concluded.